Refund Policy

1. Introduction

At Digital Discount Promo, we aim to provide reliable, professional, and result-focused digital marketing services. This Refund Policy explains how cancellations, refunds, and service-related payment requests are handled.

2. Digital Marketing Services

Our services may include PPC campaigns, SEO, web development, social media marketing, account handling, lead generation, strategy, consulting, and related work.

Because our services may require time, planning, resources, research, development, and work specifically prepared for each client, payments may become non-refundable once work has started.

3. Refund Eligibility

Refund requests are reviewed on a case-by-case basis. A refund may be considered when:

• A payment was made by mistake or duplicated.
• Digital Discount Promo is unable to begin the agreed service.
• A written agreement specifically provides a refund.
• A refund is required under applicable law.

Approval of a refund is not automatic and depends on the service agreement, work completed, expenses incurred, and the circumstances of the request.

4. Non-Refundable Work

The following may be non-refundable once work has started or expenses have been incurred:

• Completed website design or development work.
• Completed marketing strategy or campaign setup.
• SEO research, content, reports, or optimization work.
• Social media management or account handling already performed.
• Lead generation setup or campaign management.
• Consulting, planning, meetings, or custom deliverables.
• Third-party tools, software, hosting, or subscription costs.

5. Advertising Budgets

Advertising budgets paid to platforms such as Google, Meta, TikTok, or other third-party advertising networks are separate from Digital Discount Promo's service fees.

Advertising spend that has already been used, charged, committed, or paid to a third-party platform may not be refundable by Digital Discount Promo.

6. Cancellation Requests

Clients who wish to cancel a service should contact us as soon as possible using the contact information on our website.

Cancellation does not automatically cancel outstanding invoices or guarantee a refund for work already completed. Any cancellation terms in a signed agreement will take priority where applicable.

7. Refund Request Process

To request a refund, please provide:

• Your name and business name.
• The service or invoice related to the request.
• Payment date and amount.
• A clear explanation of the refund request.
• Any relevant supporting information.

We may request additional information before making a final decision.

8. Approved Refunds

If a refund is approved, it will generally be issued using the original payment method where possible. Processing times may depend on the payment provider or financial institution.

9. Service Results

Digital marketing performance may depend on factors beyond our control, including market conditions, competition, advertising platform changes, budgets, website quality, customer demand, and third-party policies.

Unless a written agreement states otherwise, we do not guarantee a specific number of leads, sales, impressions, rankings, conversions, or revenue.

10. Changes to This Refund Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated revision date.

11. Contact Us

If you have questions about this Refund Policy or want to submit a refund request, please contact Digital Discount Promo through the contact details provided on our website.